ConnectWise is now offering technology solution providers (TSPs) free access to its Control solution, formerly known as ScreenConnect. The service is an all-in-one solution for remote support and remote access.

ConnectWise Control Free provides growing businesses with the capability to increase efficiency and better serve their own clients or colleagues. The free tool offers small TSPs and internal IT teams an opportunity to easily and cost-effectively launch a market-proven remote support service tool that increases the level of service they can provide to their clients.

“Remote control options are the key to success in an IT ecosystem that mandates quick resolution to technology problems,” says Jeff Bishop, general manager of ConnectWise Control. “Our fast, reliable, and secure solution gives technicians what they need to address problems faster and more efficiently, whether the user’s machine is across the street or on the other side of the world.”

Control Free provides a single tech license with three access agents and the ability for technicians to connect remotely to one end user per session, as well as the opportunity to trial ConnectWise Control Premium features for 14 days at no additional cost.

ConnectWise Control is available in several package levels so that businesses only pay for the level of service that makes the most sense for their organizations. Fee-based packages include:

  • ConnectWise Control One: Designed for the small business, this package allows up to 10 access agents and includes remote meeting capabilities, file transfer, auditing, and customization options.
  • ConnectWise Control Standard: This multiple tech license option adds unlimited access agents and up to three simultaneous sessions per technician. Additional features include expanded chat options, the ability to support mobile devices, access a command line interface, and Wake-on-LAN functionality.
  • ConnectWise Control Premium: This full-service multiple tech license allows up to 10 simultaneous sessions per technician and video auditing.

ConnectWise Control is used by more than 15,000 companies in 178 countries and territories worldwide. Users of the web-based solution can easily switch from English to a multitude of other languages to better meet the needs of their end users, and they can implement their own company branding to increase visibility and build recognition for their own businesses.

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